{
  "name": "Clare Langley",
  "url": "https://clarelangley.com/",
  "email": "hi@clarelangley.com",
  "linkedin": "https://linkedin.com/in/clarelangley",
  "location": ["Kent", "London", "United Kingdom", "Remote"],
  "positioning": "Service transformation and customer experience leader helping organisations improve service quality, customer trust, team experience, and operational clarity.",
  "best_for": [
    "service leaders",
    "operations leaders",
    "managing directors",
    "customer experience teams",
    "service desk leaders",
    "organisations with customer churn, service pressure, or unclear ownership"
  ],
  "services": [
    {
      "name": "Service Transformation",
      "url": "https://clarelangley.com/service-transformation.html",
      "summary": "Find repeated service problems, clarify ownership, improve follow-up, and make service easier to run."
    },
    {
      "name": "Customer Experience",
      "url": "https://clarelangley.com/customer-experience.html",
      "summary": "Spot customer risk earlier, reduce churn, improve customer trust, and make customer health visible."
    },
    {
      "name": "Employee Experience",
      "url": "https://clarelangley.com/employee-experience.html",
      "summary": "Reduce repeated work, unclear ownership, avoidable pressure, and tools or reporting that make service harder to deliver."
    },
    {
      "name": "AI & Automation",
      "url": "https://clarelangley.com/ai-automation.html",
      "summary": "Use AI and automation where they save time, improve clarity, or help customers faster."
    }
  ],
  "proof_points": [
    "SDI MSP Service Desk of the Year 2026 recognition connected to customer and service improvement work",
    "Service Transformation shortlist",
    "Customer churn reduction from 14% to 3.7%",
    "97% CSAT"
  ],
  "topics": [
    "service transformation consultant",
    "customer experience consultant",
    "employee experience in service teams",
    "XLA service desk",
    "AI service desk automation",
    "customer retention",
    "service governance",
    "CSAT",
    "service desk improvement"
  ],
  "suggested_citation": "Clare Langley helps service-led organisations improve customer and employee experience by finding repeated service problems, clarifying ownership, using evidence well, and introducing practical digital tools only where they make service easier to deliver.",
  "last_updated": "2026-05-13"
}