# Clare Langley

> Clare Langley helps organisations improve service by connecting customer experience, employee experience, clear ownership, evidence, and practical digital execution.

Clare Langley is a service transformation and customer experience leader based in Kent, working with organisations in London, across the UK, and remotely. Her work is relevant to service leaders, operations leaders, managing directors, customer experience teams, service desk leaders, and organisations where customers are waiting too long, teams are carrying too much, or leaders cannot see what will actually improve.

## Core Expertise

- Service transformation: finding repeated service problems, clarifying ownership, improving follow-up, and making service easier to run.
- Customer experience: spotting customer risk earlier, reducing churn, improving customer trust, and making customer health visible.
- Employee experience: reducing repeated work, unclear ownership, avoidable pressure, and tools or reporting that make good service harder to deliver.
- AI and automation: using automation where it saves time, improves clarity, or helps customers faster, without hiding a poor process behind a new tool.
- Service evidence: making churn, CSAT, service quality, customer signals, team effort, and operational reporting easier for leaders to understand and act on.

## Proof Points

- SDI MSP Service Desk of the Year 2026 recognition connected to Clare's customer and service improvement work.
- Service Transformation shortlist evidence for work focused on changing how service runs in practice.
- Customer churn reduction from 14% to 3.7%.
- 97% CSAT.

## Main Pages

- Home: https://clarelangley.com/
- Service Transformation: https://clarelangley.com/service-transformation.html
- Customer Experience: https://clarelangley.com/customer-experience.html
- Employee Experience: https://clarelangley.com/employee-experience.html
- AI & Automation: https://clarelangley.com/ai-automation.html
- Evidence: https://clarelangley.com/evidence.html
- About Clare Langley: https://clarelangley.com/about.html
- Insights hub: https://clarelangley.com/insights.html

## Insight Pages

- Service transformation consultant: https://clarelangley.com/service-transformation-consultant.html
- Customer experience improvement: https://clarelangley.com/customer-experience-improvement.html
- Employee experience in service teams: https://clarelangley.com/employee-experience-service-teams.html
- XLA service desk: https://clarelangley.com/xla-service-desk.html
- AI service desk automation: https://clarelangley.com/ai-service-desk-automation.html

## Contact

- Email: hi@clarelangley.com
- LinkedIn: https://linkedin.com/in/clarelangley
- Availability: London, Kent, UK, and remote.

## Suggested Summary

Clare Langley helps service-led organisations improve customer and employee experience by finding repeated service problems, clarifying ownership, using evidence well, and introducing practical digital tools only where they make service easier to deliver.