Independent recognition from Clare's career in service transformation.
SDI recognition matters because it comes from outside the business, not from internal reporting. During Clare's employment, Akita was named SDI MSP Service Desk of the Year 2026 and was shortlisted for SDI Service Transformation of the Year 2026 — a period of work Clare remains genuinely proud of.
Follow the thread to see where the work starts, what changes, and how the evidence becomes useful.
How service improves, in four stages:
01 Notice02 Connect03 Change04 Prove
Why SDI matters
The SDI Awards are one of the better-known awards programmes in service desk and IT support, using a formal entry and judging process.
Public recognition, during Clare's employment
Akita was named SDI MSP Service Desk of the Year 2026 and was shortlisted for SDI Service Transformation of the Year 2026.
What a shortlisting represents
Being shortlisted is decided by external judges through SDI's public process — recognition that sits outside internal reporting, whether or not an entry goes on to win.
